The Beryl Institute is a global community of healthcare
professionals and experience champions committed to transforming the human
experience in healthcare. Each April, the Institute celebrates Patient
Experience Week, an event to recognize and honor healthcare staff impacting
patient experience every day.
The Beryl Institute defines the patient experience as
"the sum of all interactions, shaped by an organization's culture, that
influence patient perceptions across the continuum of care."
Patient Experience Week provides a focused time for
organizations to celebrate accomplishments, reenergize efforts and honor the
people who impact the patient experience every day. From nurses and physicians
to support staff and executive professionals, as well as patients, families and
communities served, the Institute hopes to bring together healthcare
organizations across the globe to observe Patient Experience Week.
In honor of this Patient Experience Week, Summit Medical
Group CEO Ed Curtis shared his thoughts and feelings about Patient Experience
Week:
"April 24th through April 28th is National Patient
Experience week, a time to celebrate Summit Medical Group providers and staff
and recognize the importance of the care we deliver as we honor our commitment
to patient-centered care.
Our physicians and staff consistently show that
incredible care, empathy, and compassion are part of who we are here at Summit
Medical Group. I'd like to take this opportunity to recognize and thank all of
our providers and medical staff for the exceptional care you provide to our
patients and families every day throughout the year.
I have learned through my years as CEO that every
individual makes a difference. Whether you are a member of our clinical team
providing direct care, a representative helping someone with billing questions,
or a receptionist assisting a family by providing directions, you are all part
of making our patient experience a positive one at every point of contact.
I've had an opportunity to read countless comments and
thank you letters from patients and families that speak about the caring,
professional and compassionate care they have received throughout Summit
Medical Group. We have shown our expertise in delivering high quality care
through teamwork, collaboration, and an unwavering commitment to service
excellence, quality, and safety.
On behalf of myself, our Executive Leadership team, and
our Board of Directors, thank you for your dedication to enhancing the lives of
our patients and their families by providing hope, compassion, and a dedication
to excellence. It makes all the difference and truly inspires us all."
Thank you for all that you do every day.
Sincerely,
Ed Curtis, CEO