It is Summit Medical Group's goal to guide our patients through today's complex world of medical billing. Our Central Business Office, located at 1225 E. Weisgarber Road in Knoxville, handles all questions regarding patient billing and insurance. Our Customer Service Department can be reached at (865) 212-3618, Monday through Friday from 8 to 4 p.m.
Our office will prepare and file your insurance claim forms for you based on the information you provide to us. To process your claim, it is essential that you provide us with accurate and complete insurance information. It is for this reason that our offices will frequently request updated copies of your insurance card(s) and ask that you complete a new patient registration form.
We are a participating provider with Original Medicare along with the Medicare Advantage plans listed below. We will file your Medicare claim for you and Medicare will then send the payment directly to Summit. At the same time, a Medicare Explanation of Benefits (EOB) will be mailed to your home address. We will also file supplemental policies on your behalf. Any deductible or co-insurance amount is your responsibility at the time services are rendered. Click Here
to learn more about accepted medicare plans.
Please inform us at the time your appointment is scheduled if you are in a PPO or HMO managed care plan. Any co-payment required by your insurance plan is due at the time services are rendered. Summit Medical Group participates in many major plans, but because we consider many factors before joining a plan, we do not participate in every plan available on today's insurance market. If we do not participate with your plan, and you choose to see our physicians outside the plan, your insurance provider may reduce your benefits or not cover any of the costs of your care.
Click Here to learn more about accepted commercial insurance plans.
Although Summit gladly files your medical insurance on your behalf, medical insurance is ultimately a contract between the patient and his/her insurance company. It is the patient's responsibility to monitor the processing and payment of claims. After payment is received from the insurance carrier, any outstanding balances after your insurance provider has paid its share become the responsibility of the patient. If your insurance company is not one with which our physicians participate, any balance remaining on the account for sixty days from the date the insurance is filed becomes the patient's responsibility.
Payment for all rendered services is requested when you receive a statement indicating a balance due. Insurance payments sent directly to your home address should be forwarded to our Central Business Office as payment for services rendered. We accept cash, check, American Express, Master Card, Visa, or Discover as payment for services rendered.